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Customer Service

The service concept


Everything is for the satisfaction of the customers and  patients


Companies rely on their own strong technical strength and product advantages, starting from the customer needs, developed a service integration strategy, and always put the interests of users and patients in the first place, the company build a set of research and development, production, sales and service policy, and plan to build it as  a world-class medical equipment provider.

Mars always concerned about the needs of customers, and continuously enhance the product design, manufacturing, and after-sales service and other overall ability to better meet the user multi-level, all-round demand.


Customer Service


1. Advisory services:

No matter how you contact with my company, our company provides free consulting services.


2. Technical support:
Covering the nationwide service network to respond to customer service needs as quickly as possible.

Regular home visits and maintenance of equipment maintenance;
Professional and efficient technical support, an effective solution to customer problems, troubleshooting, if necessary, can also provide professional and technical personnel on-site service.


Technical services:


1. Technical Training:

According to the actual needs of customers to develop training programs and content, by the senior engineering and technical personnel and medical and technical personnel to provide customers with product technology, installation, commissioning, operation, maintenance, maintenance and other technical training.


2. Spare Parts Services:

Perfect spare parts service support system for customers in a timely manner to provide reliable quality spare parts to ensure the normal operation of equipment.